SHIPPING POLICY

We ship worldwide!

Your order is posted 1st class with proof of postage, for orders over £50 and for mama leggings they will be posted 1st class signed for. All international orders will be sent international standard unless upgraded to tracked and signed.

Processing Times

Please see individual items for their estimated delivery times. Please allow 10 working days for your item to be delivered, sometimes during busy periods or bad weather conditions this can cause delays.

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Packaging

At Freddie Fox and Co we take great pride in choosing the perfect packaging which matches our bright clothing and want you to be excited when your package arrives. All orders are wrapped in tissue paper and sealed with a sticker so perfect for gift giving!

RETURN & EXCHANGE POLICY

We want you to be happy with every purchase but in the unlikely event your are dissatisfied with your item please get in touch. Freddie Fox and Co provide handmade clothing for babies, children and adults. Clothing has been rigorously tested to ensure they are comfortable, hard wearing and true to size and only the best quality fabrics are used. If your child is in between sizes we suggest sizing up, there are size charts available to check which fit will be best as we know one size does not fit all!

As with all handmade clothing each one is unique so fabric placement and slight size variations may happen but consistency is key so these are kept to a minimum. 

Cancellations

I don't accept cancellations but please contact me if you have any problems with your order.

 Returns and Exchnages

Returns

At Freddie Fox and Co all items are made to order to your specific colour combination, style and sizing therefore exempt from the distance selling regulations in regards to "change of mind" all items are hand made with love and care and attention to detail so please do read the descriptions carefully before ordering.

We accept returns if goods are faulty, If this does happen once received we will give you a full refund or replace with a new item, return postage will be reimbursed upon reciept of the item. We will also accept returns if you have ordered the wrong size or colour by mistake but you must cover the return postage yourself.

Exchanges

Identical replacements are subject to the availability of fabric and if a that fabric is not available an alternative will be offered. The clothing must be returned in perfect, unwashed condition within 14 days. Any items that are returned displaying signs of use and/or washing will not be replaced and returned to you. Please send your item to the following address after getting in touch with us first;

Freddie Fox and Co

35 Labernum Avenue

Hutton Cranswick

East Yorkshire

YO25 9QH

 

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